My phone can't find my Cube. What do I do?

If Cube can't be detected, fear not! Just follow the steps below and you should be right on track:

  • Turn off Cube by holding down the touch button for five seconds until the indicator light turns off
  • Exit the app completely
  • Open the app and follow the instructions again

If you're still having trouble, follow the steps below:

  • Turn off Cube by holding down the touch button for five seconds (Cube's light will turn off)
  • Exit the app
  • Uninstall the app
  • Reinstall the latest version of the app from the App Store or Google Play Store
  • Open the app and follow the instructions again

If you continue to have trouble, check the following:

  • Does your phone have Bluetooth 4.0 compatibility? Check out the list of compatible phones here.
  • Are you running a compatible version of iOS or Android? Check out the list of compatible operating systems here.
  • Is your Cube paired with another device in the vicinity? Cube can only pair with one device at a time. To unpair the other device, quit the Cube Companion App or turn Bluetooth off.

If you've exhausted all options and continue have trouble, please submit a ticket to our help desk and a friendly support person will assist!

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